 |
|
|
Home
»
Frequently Asked
Questions at Jive Jewelry
|
|
Frequently Asked Questions at Jive Jewelry
Where does your jewelry come from?
Jive Jewelry Inc. works directly with jewelry manufacturers throughout the world. We choose these
companies because they meet our standards of design, craftsmanship and pricing.
Why should I buy from Jive Jewelry?
Shopping at jivejewelry.com saves you time and money. You can view our entire inventory from the convenience of your own home. To help your shopping experience, Jive Jewelry consultants are available via email, telephone or through our Jive Jewelry
chat room to answer your questions. Your information is secure and
your satisfaction is guaranteed. Sign-up for Jive Jewelry's e-mail newsletter for updates about our pieces and upcoming promotions.
How do I know whether Jive Jewelry has received my order?
Whenever you place an order with Jive Jewelry Inc., you will receive an e-mail confirmation of your order immediately. You will be sent
another e-mail that contains your tracking number when your order ships.
Do you have a Guarantee?
If you are not completely satisfied, you have 30 days after receiving your
purchase to return it for an exchange or full refund of the purchase price.
[ Back to top ]
Is your site secure?
Jive Jewelry Inc. processes all orders using the highest state-of-the-art industry standard Secure Socket Layer (SSL) encryption technology to protect all personal information for secure e-commerce transactions. SSL encrypts all of your personal information
including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Millions of online orders are processed safely this way every year. Our
customers can buy with confidence knowing that their credit card information is
EXTREMELY safe and protected by the highest level of technology available. We
also do not send unsolicited e-mail and NEVER sell or share any customer
information with anyone.
[ Back to top ]
Will I be charged sales tax?
As required by law, Jive Jewelry Inc. only charges tax on orders shipped to Canada. We do not collect
any tax on international orders. Any additional Duty fees, Customs, Import Taxes, or other point of entry charges for shipments
outside of Canada that may be owed to a foreign country are to be paid by the customer.
British Columbia: GST 7% + PST 7%
Newfoundland and Labrador: HST 15%
New Brunswick: HST 15%
Nova Scotia: HST 15%
All other provinces: GST 7%
[ Back to top ]
What is the best way to store jewelry?
Storing your jewelry properly requires a little extra care. Diamonds and other gemstones
are hard enough to scratch metal and mar the surfaces of other stones. Store gemstones in their own individual soft cloth pouches
or place them in a jewelry box that has separate compartments for each piece. Metal jewelry should also be stored separately.
[ Back to top ]
What is the best way to clean jewelry?
To clean jewelry with gold, platinum and most gemstones, make a diluted
solution of mild dishwashing liquid. Use 1 tablespoon to 2 cups of lukewarm
water in a bowl. Loosen dirt by soaking jewelry in a strainer for 10 to 20
minutes. Lightly and carefully use a soft brush to work out dirt. Gently use a
toothpick to reach into crevices. Rinse with clean lukewarm water. If you rinse
in a sink, close the drain first.
[ Back to top ]
What is your privacy policy?
The information you provide us remains confidential. It will
not be sold to another company. For complete details, click on
Privacy Policy.
[ Back to top ]
|
|
|
|
|
|